The problem you're facing
Your IT rests on one or two people who know everything… and sometimes leave. Documentation lives in their heads, passwords in a spreadsheet, and holidays are periods of risk. When the administrator leaves, the knowledge leaves with them.
Our answer
We take your information system under management: takeover audit, documentation, monitoring, day-to-day administration and an improvement plan. You keep control of decisions; we run operations, with a full team : not a single person.
What LaMeDuSe takes care of
- Complete audit of your information system
- Documentation of the existing setup (mapping, procedures)
- 24/7 monitoring with alerting
- Day-to-day administration and access management
- Managed and tested backups
- Security patches within 24 to 48 hours
- Dedicated point of contact and monthly reporting
Our methodology
- 1
Audit & mapping
Complete inventory of your information system: servers, network, backups, access rights, technical debt.
- 2
Takeover plan
Risk prioritisation, documentation of the existing setup and monitoring in place from the first week.
- 3
Operations & automation
Day-to-day administration, automation of repetitive tasks, security patches and backup management.
- 4
Continuous improvement
Monthly review of incidents, capacity and costs, with a shared improvement roadmap.
Relevant technologies
Security
Hardened configurations, privileged access management, centralised logging, managed firewalls and a tested 3-2-1 backup plan.
Hosting & infrastructure
We administer your existing infrastructure as well as our own cloud: the people and the infrastructure can come from the same group.
Maintenance
Contracts with committed response times, 24/7 on-call for critical environments and a monthly operations report.
Why LaMeDuSe
We administer our own European infrastructure, datacenters, clusters, platforms, in addition to our clients'. Managed services aren't a side business for us: it's the core of the group's craft, with teams who live it daily.
Frequently asked questions
Administration of your information system: servers, network, backups, security, monitoring and support. The scope is defined together (all or part of your IS), with response-time commitments and monthly reporting.
No: we administer your existing infrastructure (at another host, on-premise, on AWS) as well as ours. Managed services are independent of hosting : even though the two combine well.
Complete audit in the first week, mapping and documentation, monitoring setup, then a catch-up plan ordered by risk priority. You always know where we stand and what remains to be done.
Monitoring alerts the on-call team, who intervenes by severity. Response-time commitments are contractual: immediate for critical, scheduled for minor. You're informed at every step.